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Address
HF Fénix Garden R. Joaquim António de Aguiar 3, 1050-010 Lisboa, Portugal
Coordinates
38.72503, -9.15169
50 normalized reviews. Average rating 4.6. Average sentiment 0.00.
Eduardo
NUITEE_HOTELS
Liked: Amazing location & friendly staff
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9.0
Exceptional
1050-010 Lisboa, Portugal
Area
IAN
NUITEE_HOTELS
Liked: Horrible customer service, promises broken, rooms old and worn out - in particular the bathrooms. Outside area looks nice but is surrounded by buildings of hundreds of people staring at you from every direction.
Randolph
NUITEE_HOTELS
Liked: We had two separate bookings for this hotel. When we first arrived, we got 'upgraded' the the Fenix Music (thankfully!). The Fenix Music was amazing! Pool on the roof, rooms were spacious, big shower with rain nozzle and the free breakfast was AMAZING. A big shout out to Ruben, the host at breakfast who was over the top helpful and somehow knew our room number and where we liked to sit by the second day. He is a keeper. Then, on our return, we had 2 nights at Fenix Garden... compared to Fenix Music, it was a big let down. The room was nice but there was zero water pressure which made washing your hair a challenge. Then we noticed they had put the shampoo by the sink and the hand soap in the shower. I mentioned it to the front staff and they said they'd fix that but never did. Not a big deal as we used the hand soap but when we rinsed, the water at our feet was brown. The soap was clear so we were puzzled. Then we dried off and the towels turned brown! Not sure what happened but it was kind of icky. I assumed the hotel came with complimentary breakfast but found out upon check in, that we apparently didn't choose that so we had to pay 15 euro and well, it wasn't anywhere near the same as the breakfast we enjoyed (for free) at the Fenix Music. I am just very grateful that our first stay was at the Fenix Music because I don't know if we could have stayed at the Fenix Garden for 5 days. The location of both hotels (side by side) was wonderful.
SUDIP
NUITEE_HOTELS
Liked: HF Fénix Garden is truly a wonderful hotel, ideally located right in the heart of Lisbon, making it a perfect choice for travelers who want to stay close to the city’s main attractions. The hotel stands out not only for its convenient location but also for the exceptional quality of service it provides. From the moment you step in, you are welcomed with warmth and professionalism. Every staff member is attentive and ready to assist with any request, ensuring that guests feel comfortable and well looked after throughout their stay. On every occasion that we needed help—be it directions, recommendations, or general assistance—the staff went out of their way to provide quick and thoughtful support. A special mention must go to Lily at the front desk, who made our experience even more memorable. Her friendly demeanor, willingness to help, and genuine care for guests added a personal touch that elevated our stay. She was always approachable, attentive to details, and ensured that everything was taken care of with a smile. Overall, HF Fénix Garden offers not just a place to stay, but an experience defined by hospitality, convenience, and care. It’s a hotel we would gladly recommend to anyone visiting Lisbon.
Scott
NUITEE_HOTELS
Liked: The hotel was in an excellent location. The room was very quiet. We opted for the buffet breakfast. There was lots of variety but the options didn’t changed for the four days we were there. The gentleman greeting at the buffet every morning (wish I had his name) was very friendly and helpful. He would ask about our plans for the day and then help us with suggestions and tips. We had a problem with our fridge in our room. It took a couple of days to get it sorted out but eventually a replacement was provided. When we got back to our room that night there was a nice fruit bowl left there for us. A nice touch. We would definitely go back and stay there if in Lisbon again.
Michelle
NUITEE_HOTELS
Liked: Friendly staff, nice rooms, good location.
<p><strong>Hotel Overview:</strong> Situated in the heart of Lisbons bustling city center HF Fénix Garden combines modern luxury with sustainable practices. Its eco-friendly initiatives include energy-efficient systems and a commitment to reducing waste. The hotels architecture boasts contemporary elegance with glass façades offering panoramic city views setting it apart as a landmark of urban sophistication.</p><p><strong>Accommodations:</strong> HF Fénix Garden caters to a variety of travelers with its richly appointed rooms and suites. Guests can enjoy a comfortable stay in one of the 98 elegantly appointed guestrooms. HF Fénix Garden features a range of luxurious accommodations including Standard Rooms Superior Rooms and Executive Suites. Each room is designed with comfort in mind featuring king-sized beds or twin beds expansive windows for natural light and breathtaking views of Lisbon’s skyline. In-room amenities include high-speed Wi-Fi flat-screen TVs minibars stocked with gourmet snacks premium bedding for a restful sleep marble bathrooms equipped with rainfall showers and exclusive toiletries.</p><p><strong>Amenities:</strong> Guests at HF Fénix Garden enjoy an array of top-tier amenities such as 24-hour concierge service valet parking private cabana rentals by the landscaped gardens a state-of-the-art business center for corporate needs. VIP services like butler and limousine rentals are available to enhance the experience of luxury seekers.</p><p><strong>Dining Options:</strong> HF Fénix Garden boasts an exceptional dining experience led by Michelin-starred chefs in its signature restaurant Garden Terrace. Specializing in Mediterranean cuisine fused with local ingredients; offers an elegant rooftop dining setting that overlooks the cityscape. Breakfast includes organic options; room service available around-the-clock; unique culinary experiences like wine pairings or chef-led cooking classes are frequently hosted.</p><p><strong>Nearby Location & Transportation:</strong> The hotel is conveniently located just 7 kilometers from Lisbon Airport and 1 kilometer from Rossio Train Station. It offers easy access to major highways and public transportation networks.</p><p><strong>Nearby Attractions:</strong></p><p><ul><li>Marquis de Pombal Square - 0.5 km A historic landmark reflecting Lisbons rich heritage.</li><li>Avenida da Liberdade - 0.3 km Renowned for luxury shopping and vibrant nightlife.</li></ul></p><p><strong>Wellness And Activities:</strong> For wellness enthusiasts; features comprehensive spa services including signature treatments designed for relaxation and rejuvenation hydrotherapy sessions yoga classes available daily Modern fitness center furnished with latest equipment outdoor swimming pool surrounded by lush greenery.</p><p><strong>Policies & Check-In Instructions:</strong></p><p><ul><li>Guests must provide government-issued photo ID at check-in alongside credit card deposit incidental charges</li></ul></p><p><strong>Summary:</strong> Nestled in Lisbon’s prime location HF Fénix Garden is ideal for both business travelers leisure seekers seeking sophisticated accommodations Exemplary dining outstanding wellness facilities proximity to cultural attractions combined create unparalleled travel experience Highlighting its dedication to sustainability urban luxury</p><br/><b>Property Registration Number:</b> 4226 <br/><b>License Number:</b> 3331,<br/><b>Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.</b>
Check-in / Check-out
Star rating
1 Double Bed OR 2 Twin Beds 172 sq feet Internet - Free WiFi Entertainment - LCD television with cable channels Food & Drink - Electric kettle and room service (limited hours) Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers Practical - Safe, desk, and phone Comfort - Air conditioning and daily housekeeping Non-Smoking
2 Twin Beds Soundproofed room Internet - Free WiFi Entertainment - LCD television with cable channels Food & Drink - Electric kettle and room service (limited hours) Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers Practical - Safe, desk, and phone Comfort - Air conditioning and daily housekeeping Non-Smoking
1 Double Bed 129 sq feet Internet - Free WiFi Entertainment - LCD television with cable channels Food & Drink - Electric kettle and room service (limited hours) Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers Practical - Safe, desk, and phone Comfort - Air conditioning and daily housekeeping Smoking And Non-Smoking
This page combines information from 3 sources.
Contributed: Phone · Website · Rating 4.5 · Opening hours
Contributed: Description · 14 amenities · Check-in / out · 3★ · 4 room types
Contributed: Description · 65 amenities · Phone · Check-in / out · 3★
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1 King Bed 161 sq feet Internet - Free WiFi Entertainment - LCD television with cable channels Food & Drink - Electric kettle and room service (limited hours) Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers Practical - Safe, desk, and phone Comfort - Air conditioning and daily housekeeping Non-Smoking