Grievance Redressal

Last Updated: May 1, 2026 · Version 1.0

Contact

Email: hiten@searchspot.ai

Phone: +91-9954245059

Legal entity: HREEM DIGITAL INNOVATIONS PRIVATE LIMITED, GSTIN 06AAHCH8089C1ZF, 2nd Floor, F-2582, F-Block, Ansal Esencia, Sector 67, Gurugram, Haryana 122101.

What You Can Raise

- privacy requests or complaints

- booking failures

- cancellation or refund issues

- incorrect charges or invoice issues

- accessibility barriers

- AI-generated answer concerns

- account or security concerns

- consumer complaints

What To Include

- name and contact details

- booking ID, payment ID, ticket/voucher ID, or account email where relevant

- issue summary

- screenshots or supporting documents where useful

- preferred resolution

Handling Process

SearchSpot reviews grievances, investigates available account, booking, payment, provider, and support records, and responds with an outcome or next step.

You can also reach us through the Contact Us page.