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Last Updated: May 1, 2026 · Version 1.0
SearchSpot.ai helps users search, plan, and book travel using software, travel providers, and AI-assisted features.
SearchSpot.ai is operated by HREEM DIGITAL INNOVATIONS PRIVATE LIMITED, GSTIN 06AAHCH8089C1ZF, registered at 2nd Floor, F-2582, F-Block, Ansal Esencia, Sector 67, Gurugram, Haryana 122101.
This Privacy Policy explains what personal data we collect, why we use it, who we share it with, and the choices users have.
• Account data such as name, email address, phone number, and authentication identifiers
• Travel search data such as destinations, dates, traveler counts, preferences, budget, and itinerary context
• Booking data such as selected hotels, flights, activities, booking IDs, PNRs, vouchers, invoices, and cancellation/refund requests
• Passenger data needed to complete bookings, such as passenger name, date of birth, gender, nationality, passport details, and contact details where required
• Payment references such as payment link IDs, payment IDs, wallet transactions, refund IDs, and payment status. SearchSpot does not intend to store raw card details
• Chat and AI interaction data such as user messages, generated responses, tool calls, and audit logs
• Location and map data such as places searched, map areas, geocoding results, and precise device location only where the user grants permission
• Uploaded documents such as tickets, vouchers, invoices, passports, visas, or other files the user chooses to upload
• Support and notification data such as emails, WhatsApp/SMS messages, support requests, and communication status
• Device, log, and security data such as IP address, user agent, authentication events, error logs, webhook events, and abuse-prevention signals
• Marketing or early access data where users opt in
Our Service can use location-based recommendations. Precise device location is used only where the user grants permission. Users can disable location permissions in device or browser settings, though this may limit some functionality.
When users interact with our AI assistant, we process conversation content to respond, generate travel recommendations, debug issues, and improve reliability. We may keep audit logs for safety, support, and security.
We use the information we collect to:
• Provide, maintain, and improve our Service
• Process transactions and bookings
• Personalize your experience
• Respond to your inquiries and requests
• Send transactional emails and updates
• Monitor and analyze usage patterns
• Protect against unauthorized access
• Comply with legal obligations
• Improve reliability and product quality
We may share information with authentication, payment, AI/model, cloud, database, logging, monitoring, storage, email, SMS, WhatsApp, support, maps, geocoding, search, weather, and content providers who help us run the Service.
When users search or book travel, we may share needed data with hotels, airlines, activity operators, travel technology providers, booking partners, and payment providers.
We may disclose your information if required by law or in response to valid requests by public authorities.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
SearchSpot may use AI systems to understand user requests, summarize provider information, suggest itineraries, and assist with support.
AI outputs can be incomplete, stale, or incorrect. Users should verify important travel details, including prices, cancellation rules, visa/passport requirements, health and safety information, and booking conditions before purchase.
SearchSpot requires explicit user confirmation before paid bookings, cancellations, refunds, or other material account actions are completed.
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information, including:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Detailed deletion request steps are available on our Data Deletion Instructions page. You can also raise complaints through our Grievance Redressal page.
We use essential cookies for security, session management, and core service operation.
We use required first-party product telemetry to measure conversion funnels, detect reliability issues, understand product usage, and improve the service. Marketing analytics, advertising pixels, cross-site tracking, heatmaps, and session replay are not part of required telemetry unless separately introduced and disclosed.
Feature-specific preferences such as location and currency may use functional storage. If users refuse device/browser permissions or clear those preferences, related features may not work.
For India, our cookie and consent flow is designed to align with the Digital Personal Data Protection Act, 2023 (including Sections 4, 5, 6, and 7), the Digital Personal Data Protection Rules, 2025, and the commencement notification dated November 13, 2025 (G.S.R. 843(E)).
Our Service is not intended for unsupervised use by children. If child passenger data is required for travel booking, it should be provided by an adult authorized to make that booking.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We keep personal data only as long as needed for booking, support, dispute, security, tax, accounting, legal, audit, and product reliability needs. Retention periods vary by data category and legal requirement.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
If you have any questions about this Privacy Policy, please contact us at:
Email: hiten@searchspot.ai
Phone: +91-9954245059
SearchSpot is currently a single-person organization. The founder is the accountable and operational owner for privacy and grievance handling.
This Privacy Policy is governed by the laws applicable in Gurugram, Haryana, India, without regard to conflict-of-law principles.